The health and well-being of our customers, staff, and community is our highest priority. We understand the concern and uncertainty we are all experiencing surrounding the Coronavirus, therefore, we are not conducting face to face appointments at this time. Instead of going into an agency, a HEAP Intake Specialist will contact you on the day and time of your appointment. Your appointment will be conducted by phone, or video conference. To avoid delays, the telephone number you provide when scheduling must be a working number and one that you may be reached at.
You must provide all required application documents no less than 3 days prior to the date of your appointment, or you may be asked to reschedule. Document upload information and instructions can be found at the right hand section. If you are unable to use the online system to submit your application documents, you may submit one of the following ways:
Fax#: 216-912-0700 (Cuyahoga County Public Library offers FREE fax services at all branch locations).
Only need to reverify? You have options! If you are currently enrolled in PIPP and do not have a disconnection notice on your utility bills, you can reverify online OR by bringing in your application and documents to one of the following locations:
The Online Reverification Portal: www.energyhelp.ohio.gov
Where to bring your completed application & documents:
CHN Reverification applications will be accepted Monday through Thursday each week between the hours of 8:30 a.m. and 4 p.m. at each of the following CHN locations:
Please note: A completed application form must accompany other required documents in order for us to process your reverification. Application forms are available near the elevator on the ground floor at our main office at 2999 Payne Ave.
Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:
Please note after reviewing your documents we may request additional information to complete your application.
|Mobile App for Video Chat / Documents Upload|
|You can also download and install an Android mobile app by clicking below:|
|Instructions for joining video conference|
|At your appointment time, you will receive a meeting invite via Text and/or Email and/or phone call. You just simply click on the link or copy & paste the URL on to a browser. Or download and install from above Mobile App link and click "Start Video Chat" button. Enter your meeting ID and last 4 digits of your SSN and click "Start Video Chat" button.|
CHN / Step Forward seeks to reduce poverty and help low-income citizens of Cuyahoga County, OH to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (216) 350-8008 and following the instructions.