To Schedule a Crisis Appointment
Appointment scheduling is reserved for applicants whose services have been turned off or are in disconnect status. Crisis programs include Winter Crisis, Summer Crisis and LIHWAP. If your services are on and you do not have a disconnect notice, please review the reverification section below.
Please note that Summer Crisis ends September 30th. Winter Crisis begins November 1st. Any crisis appointment made between those dates will be for LIHWAP (water/sewer) assistance only and no holds will be placed on gas/electric accounts.
Document Submission Details for Appointment:
Document upload information and instructions can be found at the right-hand section of this page. If you are unable to use the online system to submit your application documents, you may submit one of the following ways:.
You must provide all required crisis application documents no less than 3 days prior to the date of your appointment, or you may be asked to reschedule. Failure to provide all documentation may delay your assistance.
Reverifications - To Apply for HEAP, enroll in PIPP Plus, or to Reverify PIPP Plus
Reverify online using the Online Reverification Portal link
OR
Drop off your completed application and copies of required documents at the HEAP office located above. Reverification applications will be accepted Monday through Thursday each week between the hours of 8:00 a.m. and 4:00 p.m.
We require the below documents:
Please note after reviewing your documents we may request additional information to complete your application.
Step Forward seeks to reduce poverty and help low-income citizens of Cuyahoga County, OH to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (216) 350-8008 and press option 2 and following the instructions.