You must provide all required application documents no less than 3 days prior to the date of your appointment, or you may be asked to reschedule. Document upload information and instructions can be found at the right hand section. If you are unable to use the online system to submit your application documents, you may submit one of the following ways:
Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:
Please note after reviewing your documents we may request additional information to complete your application.
Step Forward seeks to reduce poverty and help low-income citizens of Cuyahoga County, OH to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (216) 350-8008 and press option 2 and following the instructions.