Welcome to your Step Forward Appointment Scheduler

You must provide all required application documents no less than 3 days prior to the date of your appointment, or you may be asked to reschedule. Document upload information and instructions can be found at the right hand section. If you are unable to use the online system to submit your application documents, you may submit one of the following ways: 

• Step Forward Main Drop Box - 2203 Superior Ave, Cleveland, OH 44114. Please do not drop off originals.
• Email - heapdocuments@stepforwardtoday.org. 

List of Docs to Bring

Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:

• Photo ID: required for each name listed on the gas and/or electric bill
• Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts
• Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file
• Current gas and electric bills
• Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents
  • Individuals paid weekly need the last 4 paystubs
  • Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days)
  • Individuals paid semi-monthly need 2 paystubs
  • Individuals paid month need 1 paystub
  • If paystubs are not available, you will need verification of you income from your employer (i.e. a printout of your last 30 days of pay)
  • Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required
• No Income:if the household has no income, or no verifiable income, you will need the following
  • IRS Tax Transcript
    • If you filed a tax return, you can call the IRS at 1-800-908-9946
    • If you did not file a return, you can call the IRS at 1-800-829-1040
    • You can go to the IRS website at www.irs.gov/individuals/get-transcript
    • You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m.

Please note after reviewing your documents we may request additional information to complete your application.