Scheduler Phone: 216-480-4327

Welcome to your Step Forward

Appointment Scheduler

Upcoming Appointments

View/Check/Cancel upcoming appointments here.

Schedule an Appointment

Crisis (Disconnects) ONLY

Reconnect Requests

Reconnect Waitlist ONLY


Important Message

Appointment scheduling is reserved for crisis clients. Only clients in crisis are served by appointment.

You are in crisis when:


  • Services are already off
  • Services are in disconnect status
  • You need to establish new service
  • You need to transfer service
  • You are a PIPP client in default with services already off or you are in a disconnect status


Step Forward is a local provider of Ohio's Summer Crisis Program. Energy Assistance Services staff cannot make appointments by request. For households without service, our new Reconnection Waitlist serves as a starting point to assistance. The Reconnection Waitlist is accessed through our appointment scheduling system. Households confirmed to be without service at the time of request will receive priority scheduling to get services restored. Those with disconnection notices may schedule a Disconnection Appointment through the agency's appointment scheduling system. The scheduler is available 24/7 and shows all appointment availability. New appointments open daily.

Scheduler Notes

In crisis? Apply now by clicking the link APPLY ON-LINE.

 

All crisis appointments are conducted by phone. Once you have an appointment, you must complete your application online through energyhelp.ohio.gov. All required documents get uploaded with your online application.

 

Please note - We are unable to process any application for assistance without all of the required documents. You must  apply and upload documents at energyhelp.ohio.gov at least five days prior to your appointment date, or you may be required to reschedule.


Crisis assistance appointments are available as follows:  

  • Assistance for gas/electric heating is available during the Winter Crisis Program which runs Nov. 1st - March 31st  

  • Assistance for electric/cooling is available during the Summer Crisis Program which runs July 1st - September 30th.   


List of required Documents Details:

We require the documents below. Failure to submit all the required documentation for your appointment will delay your assistance.

  • Photo ID: required for each name listed on the gas and/or electric bill 

  • Social Security Cards: required for all household members. 

  • Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file 

  • Current gas, electric, water and sewer bills:   If bills are in the landlord's name, a lease is required to demonstrate tenant responsibility. 

  • Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents 

    • Individuals paid weekly need the last 4 paystubs 

    • Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days) 

    • Individuals paid semi-monthly need 2 paystubs 

    • Individuals paid month need 1 paystub 

    • If paystubs are not available, you will need verification of your income from your employer (i.e., a printout of your last 30 days of pay) 

    • Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required 

  • No Income: If the household has no income, or no verifiable income, you will need the following: 

    • IRS Tax Transcript 

    • If you file a tax return, you can call the IRS at 1-800-908-9946 

    • If you did not file a return, you can call the IRS at 1-800-829-1040 

    • You can go to the IRS website at www.irs.gov/individuals/get-transcript 

    • You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m. 

Please note after reviewing your documents we may request additional information to complete your application.

Additional Notes

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a text and email reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing 216-480-4327 (216-480-HEAP) and following the instructions.